Origin playtime not carried over to EA

Dear EA Technical Support.

When I still played The Sims 4 via the Origin app with my save file from 2018 that I still use to this day, I had around 1200 hours of playtime (since the last time I checked the Origin app). 

Unfortunately, during the merge from Origin to the EA app, this playtime did not carry over, and it was reset back to 0 hours.

I have since played a little, and my playtime is now 85 hrs 52 mins. However, this still bugs me to this day. 

I request someone technical or anyone at EA with access to my time_played.txt to edit my playtime back to 1285 hrs 52 mins. I cannot tolerate this issue being caused by EA themselves, and then EA not being able to fix this.

This is NOT a caching issue that is resolved by logging in and out, nor by any issue on my end. This playtime is incorrect in the file that is stored on EA's servers.

Regards.