Re: Sims 4 packs aren't loading in game

@DolinskiClan  Let's search for your installed packs.  Open Terminal, inside Documents > Electronic Arts > The Sims 4, and enter this:

find / -name "EP01" 2>/dev/null

Then run this:

find / -name "EP04" 2>/dev/null

These commands will search for Get to Work and Cats & Dogs, respectively.  The question here is not just whether the packs are installed, but where, relative to the base game.  Please post the full results for both.  You can black out your username if you want, but leave the rest intact.

@immortalgems  Please run the first command above, and post the result; and run the second as well if you own Cats & Dogs.

@puzzlezaddict So when I looked at my Sim packs, all of these came up. Which I think are the packs?

@DolinskiClan  Please post the results of the Terminal searches.  There's a specific reason I want those and not what you posted in your screenshot.

@puzzlezaddict This may still be wrong, I've honestly never used Terminal before but this is what I did? Does this help?

Hey! I'm not OP but I am having this issue with my Get To Work pack, so I ran your command on terminal and this is what came up. I'm no programmer, but from what I can tell all of the files are installed in the same place my other files are stored for sims. (And theres a couple copies, that's because I have my hard drive backups on my current computer so its searching both current and backed up files). There's nothing unusual from what I can tell, so my guess is EA screwed the pooch on this one and so many people are having this issue and they haven't released a fix yet, other than "restart your game". I'd appreciate any suggestions though! Thanks!

@classylassyred  It does look like Get to Work is installed in the correct location, at least relative to the game itself.  I would suggest that having two copies on the desktop isn't necessarily the most efficient setup, but it shouldn't break anything.

Does the EA App think you own Get to Work and that it's installed, under Sims 4 > Manage > Manage add-ons?  What does it list as the install location for Sims 4, under Manage > View properties?

If the EP is in fact showing as owned and installed, I'd suggest at least temporarily deleting both copies of Sims 4 Terminal found, both the .app (the one with the Sims 4 icon) and the "The Sims 4 Packs" folder, and running the EA App Recovery tool, which you can find under the Help menu.  Then restart your computer and reinstall into Applications or Applications/EA Games, whichever you prefer.  You can still make a backup later, but please don't until you've tested the game once first.

@DolinskiClan  I still don't see the actual results I'm looking for.  In your second screenshot, it looks like you copied and pasted the correct command but either didn't press Enter/Return or didn't wait long enough for the results to show up.  Please see the second screenshot of @classylassyred 's post below yours for what the results should look like, more or less, when the search has finished.

@puzzlezaddict Oh okay, I tried it again.

@DolinskiClan  That looks right.  The issue here is that the base game is installed onto your desktop, but the packs are installed into Users > your username > Applications.  You can try dragging the base game (the Sims 4 icon) from your desktop into the same location as the "The Sims 4 Packs" folder, then repairing the game in the EA App.

If that doesn't help, delete the base game and the Packs folder, run the EA App Recovery (under Help at the top of the screen, with the App in focus), restart your computer, and reinstall the game and packs.  Don't drag either the base game or the Packs folder anywhere else.  Wherever they are, leave them there.

@puzzlezaddict Okay, wait, that worked! YAY! Thank you so much!

Here is what I get when I input that first command in the terminal.

@immortalgems  It looks like the problem is that Sims 4 is installed here:

Applications/EA Games

and your packs are installed here:

Users/your username/Applications/The Sims 4 Packs

You can try dragging the "The Sims 4 Packs" folder into Applications/EA Games, so it's with the base game.  If that doesn't help, delete the Packs folder, restart your computer, and redownload your packs.

@Kellkel71  I've merged your post with the master thread for this issue.  Please run the first Terminal command post 5, if you own Get to Work.  If not, replace EP01 with the pack code for something you do own.  Here's the complete list:

https://sims4.crinrict.com/eng/extras-2/available-packs-dlc/

Please post a screenshot of the results.