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DolinskiClan's avatar
DolinskiClan
10 months ago
Solved

Sims 4 packs aren't loading in game

Hey, I've been having issues with my packs loading in game. On the EA app it says we own the packs, and even on the Sims 4 Home Screen, but in the actual game itself the packs won't load. Since EA sa...
mac
technical issues
  • puzzlezaddict's avatar
    puzzlezaddict
    9 months ago

    Overview

    This problem appears to be mainly, if not entirely, related to the Sims 4 packs in question being installed to a different location than the base game.  The EA App sees the packs as installed, because they are, but the game can't find them to load their content.  In order for the packs to load, the "The Sims 4 Packs" folder must be in the same location as the Sims 4.app:

    Solution

    If you're running into this issue, the first step is to identify the affected packs and find their codes, as listed here:

    https://sims4.crinrict.com/eng/extras-2/available-packs-dlc/

    For example, Get to Work is EP01; For Rent is EP15.

    If you've installed Sims 4 onto an external drive, make sure it's plugged in and recognized.  Open Terminal, which is inside Applications > Utilities, copy and paste the following search command, and enter:

    find / -name "EP01" 2>/dev/null

    Except instead of EP01 , you'll use the code for one of your missing packs.  Don't change anything else about the command.  Terminal may take a few minutes to complete the process, so please be patient; you'll know the search is finished when the command prompt reappears.  If Sims 4 is installed anywhere on your computer, you will see at least one result.

    You can ignore the entries that start with System/Volumes, as these are redundant.  For the rest, you may see something like this:

    /Users/username/Applications/The Sims 4 Packs/__Installer/DLC/EP01
    /Users/username/Applications/The Sims 4 Packs/EP01
    /Users/username/Applications/The Sims 4.app/Contents/Delta/EP01

    The first part of the file path must be the same for all three entries, as above.  If The Sims 4.app is in a different location, like this:

    /Users/username/Applications/The Sims 4 Packs/__Installer/DLC/EP01
    /Users/username/Applications/The Sims 4 Packs/EP01
    /Applications/EA Games/The Sims 4.app/Contents/Delta/EP01

    That's the problem.  You'll need to move the "The Sims 4 Packs" folder to the same location as the Sims 4.app.  In the above example, that would mean moving the Packs folder out of Users > your username > Applications and into Applications > EA Games.

    If this doesn't work, delete the Packs folder, run the EA App Recovery tool (under the Help menu at the top of the screen, with the EA App in focus), and restart your computer, then redownload the missing packs.

    If this doesn't help either, please reply to this thread, and post the results of the Terminal search for at least two of your missing packs.  Feel free to remove or black out your username where you see it, if you want, but leave everything else intact.

    You can copy and paste the results from the Terminal window, or you can use cmd-shift-4 to take a screenshot of the relevant portion of the screen.

classylassyred's avatar
classylassyred
10 months ago

Hey! I'm not OP but I am having this issue with my Get To Work pack, so I ran your command on terminal and this is what came up. I'm no programmer, but from what I can tell all of the files are installed in the same place my other files are stored for sims. (And theres a couple copies, that's because I have my hard drive backups on my current computer so its searching both current and backed up files). There's nothing unusual from what I can tell, so my guess is EA screwed the pooch on this one and so many people are having this issue and they haven't released a fix yet, other than "restart your game". I'd appreciate any suggestions though! Thanks!

puzzlezaddict's avatar
puzzlezaddict
Hero+
10 months ago

@classylassyred  It does look like Get to Work is installed in the correct location, at least relative to the game itself.  I would suggest that having two copies on the desktop isn't necessarily the most efficient setup, but it shouldn't break anything.

Does the EA App think you own Get to Work and that it's installed, under Sims 4 > Manage > Manage add-ons?  What does it list as the install location for Sims 4, under Manage > View properties?

If the EP is in fact showing as owned and installed, I'd suggest at least temporarily deleting both copies of Sims 4 Terminal found, both the .app (the one with the Sims 4 icon) and the "The Sims 4 Packs" folder, and running the EA App Recovery tool, which you can find under the Help menu.  Then restart your computer and reinstall into Applications or Applications/EA Games, whichever you prefer.  You can still make a backup later, but please don't until you've tested the game once first.

@DolinskiClan  I still don't see the actual results I'm looking for.  In your second screenshot, it looks like you copied and pasted the correct command but either didn't press Enter/Return or didn't wait long enough for the results to show up.  Please see the second screenshot of @classylassyred 's post below yours for what the results should look like, more or less, when the search has finished.

  • DolinskiClan's avatar
    DolinskiClan
    10 months ago

    @puzzlezaddict Oh okay, I tried it again.

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      10 months ago

      @DolinskiClan  That looks right.  The issue here is that the base game is installed onto your desktop, but the packs are installed into Users > your username > Applications.  You can try dragging the base game (the Sims 4 icon) from your desktop into the same location as the "The Sims 4 Packs" folder, then repairing the game in the EA App.

      If that doesn't help, delete the base game and the Packs folder, run the EA App Recovery (under Help at the top of the screen, with the App in focus), restart your computer, and reinstall the game and packs.  Don't drag either the base game or the Packs folder anywhere else.  Wherever they are, leave them there.

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