Where are all my games?
I launch the ea app and not only does it not show the games I have installed but I only have the option to buy games or join ea play...where's my library of games I own?
Can't believe I need to ask this question.
Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Other (Please Describe)
Please describe Won't open EA App
When did this happen? (dd.mm.yy hh:mm) 11.01.2023
Summarize your bug When i login to my account after few seconds EA App turn of i cant open it.I tried reinstall the app but it didn't worked
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I do not know
What happens when the bug occurs? When i logged into my account
What do you expect to see? -
When I login to my account after few seconds EA App turn of i cant open it.I tried reinstall the app but it didn't worked.
How can I fix it?
All games missing (including Sims 4) from the "collection tab" in the EA app. Tried clearing the cache, re-logging etc. but everything is still missing. I have only one account, so I'm most certainly logged into the correct one. Payment history shows I have purchased the game (back when it wasn't free) and additional DLC, on the website. Help.ea.com not allowing me to make a new ticket about the issue.
Yep, same issue here -- no games in my library, literally out of nowhere. The installed games launch, oddly enough, but they don't appear in my game library or are marked as purchased. Never had an issue like this before. What is this??
I redeemed my code for Need for speed Payback and it wasnt downloaded, now I cant use my code again. My collection is empty. Do you know, whats wrong?
Sims 3 is available on my desktop when I double click it has disappeared from my collection. When looking at the files many are errors. Please help just want to play my game ☹️
Hi! I think ea is down or something because my game collection is gone. And i had like 10+ games. Even my ea play membership is gone in the app but not on the website. 🙂
Happening to me as well.
I have the same problem, yesterday everything was working fine, now I don't have games in my collection
Hey all:
This problem is unique to the trash EA app. Go back to Origin. Of course, that's difficult when EA no longer provides an official download link for Origin, right?
Here's a link to download the Origin app: https://download.dm.origin.com/origin/live/OriginThinSetup.exe
After going back to Origin, I was able to see and launch my games again.
SCREW YOU, EA. YOUR APP IS GARBAGE.
For anyone who doesnt want to download Origin from an external page: https://answers.ea.com/t5/Origin-Client-Web-Technical/Downloading-and-installing-Origin-Windows-and-Mac/m-p/11915666/thread-id/134033
Installation works fine. You have to close the EA-App and the EA Background Service (kill in taskmanager) for Origin to run!
Sadly BF2042 does currently not start for me. (Bought via Steam!)
Despite seeing all of my games in my account's purchase history, when I open the EA app none show up. It says I have no games in my collection and going to the pages of the games I used to own still prompts me to buy it again. I bought them when it was the Origin app but as far as I know that shouldn't matter.
Have same problem
I have the same problem, I've tried uninstalling the app but no difference
hey i cant seem to download the sims 4 ... i keep getting this 500 code does anyone know when this will be resolved
Yeah me too. I get out of the game and then it says "you don't have Sims 4", same for Sims 3! And if I try to open the games it goes to the EA app.
The issue has been here since sunday! Fix the app already!
Got the same issue here. I was an Origin app user back in 2017, and had no issues then. Fast forward to now and no games via the EA app, so spoke to EA desk directly through the live chat 'clear cache' (even though I'm on a brand new upgraded pc with no origin games installed) so that didn't work, 'install Origin via live chat link' also 'no games', yet the live chat assistant did say they could see my games on my account their end
Seems that 2020 was an Origin to EA migration period, yet something goofed up hard, as my ea account sees nothing, I've got all digital receipts of purchasing so these should be on my migrated ea account.
Cmon EA sort it out, seems that something has been iky for some users who had a big timeout and want to game again yet because of this app or Ea (from Origin) transfer wasn't handled right it's a proper pig's ear at the mo.
Anyone else similar situation as me? I see something has mashed up recently for regular gamers too
I have the same problem
