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Re: Temporary Issue - EA app game library is empty - Fixed, 11 Jan. '23

@EA_Solaire hi, thank you for your reply. The agent that helped me tried to find any other accounts that i might have acreated an account with but there's none. The issue is i paid with my paypal, and the email tied to my paypal is different than my ea account email. 

3 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @2a5d8a685c214824 

    That's okay, your PayPal account email doesn't need to match your EA email. All you would need to provide is the invoice ID from your receipt, and live support can find where your games are currently located.

    Did you try reaching out via Twitter or Facebook so the teams there can take another look with you? 

  • Great! I will definitely try the facebook groups then. What exactly is the name of the group? 

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