Forum Discussion

Yorben1406's avatar
Yorben1406
Newcomer
12 hours ago

Redeemed Code, but Unable to Install in EA App

I recently received a redeemable key for the Lovestruck Expansion Pack as a Valentine’s gift. I redeemed the code on my only EA account, and it was accepted without any issues. However, when I go to the Manage Add-ons section in the EA App, the content does not appear for installation.

Additionally, in the EA App Store, it still shows that I need to purchase the expansion again. When I launch The Sims 4 and check the in-game store, it correctly states that I own the Lovestruck EP but that I need to download it before using its features.

I have already tried logging out and back into my EA account, clearing the EA App cache, and reinstalling the EA App, but the issue remains. Has anyone else experienced this? Is there a way to force the EA App to recognize my ownership and allow me to install the expansion? Any help would be greatly appreciated. Thanks in advance.

1 Reply

Sort By
  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    6 hours ago

    Hi there, 

    If the EA app is not giving you the option to download the content, can you please try to clear the EA app's cache:

    1. Go to the EA app’s menu.
      • On Windows, select the three dashes in the far-left corner of the EA app.
      • On macOS, click Help at the top of the screen, then choose App Recovery.
    2. Scroll to Help.
    3. Click App recovery.
    4. Select Clear cache.

    If the problem persists and you're still unable to download it, please contact EA Help Support so they can check your account.

About EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.6,738 PostsLatest Activity: 7 seconds ago