Community ManagerHi there @tuscarican,
Let's try clearing the cache in the EA app to resolve this error message and get your game library loaded for you again.
If this doesn't resolve the issue, please attach a screenshot to your post of what you're seeing when you load into the app.
Did as instructed with clearing the cache and I still get this message every time I click my desktop sims 4 to open. I don't have an option in my EA app to select ANY of my games.. So what else can solve this problem?
This is the error I get as well.
I went into my apps and am trying to repair the app. I'm thinking there is a known issue they are not being transparent about so I guess we're SOL.
Still, if I pay for* a game, I should not HAVE to use their server to play it; I should have the option to play it offline and I hate that we don't. They need to get their stuff together....
EDIT: It would not allow me to repair. Just said "Error" and showed a continue button ¯\_(ツ)_/¯ So I guess go into your app and make a report, then we can ask for updated using the report ID that is issued :P
Community ManagerHi @lmaharj8 & @cutemuffin,
Please try the following steps as well:
If this doesn't help, let me know if you're seeing any different errors, like Error 500 when trying to load into the app.
I gave up trying to troubleshoot and uninstalled the sims 4 and then I uninstalled the EA app through my control panel. When I reinstalled the EA app, the option appeared to download the sims and my add-ons, which I'm currently waiting to complete. It's the most progress I've seen in 4 days; so I'm hopeful. Thank you for the swift response.
