Forum Discussion

tuscarican's avatar
tuscarican
New Novice
3 years ago
Solved

The EA app doesn't launch the Sims 4 game.

On March 23rd my EA app stopped working.  It no longer launches the Sims 4. I get a " It seems things are taking longer than usual connecting to the game, hang tight while we try to solve the problem...
bug
mac
pc
  • EA_Solaire's avatar
    EA_Solaire
    3 years ago

    Hi there @tuscarican,

    Let's try clearing the cache in the EA app to resolve this error message and get your game library loaded for you again. 

    If this doesn't resolve the issue, please attach a screenshot to your post of what you're seeing when you load into the app.

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
3 years ago

Hi there @tuscarican,

Let's try clearing the cache in the EA app to resolve this error message and get your game library loaded for you again. 

If this doesn't resolve the issue, please attach a screenshot to your post of what you're seeing when you load into the app.

lmaharj8's avatar
lmaharj8
3 years ago

Did as instructed with clearing the cache and I still get this message every time I click my desktop sims 4 to open. I don't have an option in my EA app to select ANY of my games.. So what else can solve this problem?

  • cutemuffin's avatar
    cutemuffin
    3 years ago

    This is the error I get as well. 

    • lmaharj8's avatar
      lmaharj8
      3 years ago

      I went into my apps and am trying to repair the app. I'm thinking there is a known issue they are not being transparent about so I guess we're SOL.

      Still, if I pay for* a game, I should not HAVE to use their server to play it; I should have the option to play it offline and I hate that we don't. They need to get their stuff together....

      EDIT: It would not allow me to repair. Just said "Error" and showed a continue button  ¯\_(ツ)_/¯ So I guess go into your app and make a report, then we can ask for updated using the report ID that is issued :P

About EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.7,821 PostsLatest Activity: 6 days ago