Re: The EA App is Stuck On Preparing

Thanks for the update and the instructions @EA_Shepard , much appreciated!!

Tried all the steps as guided, but still not able to download the game, and this time after completing all the steps when i start the EA app as admin, there's a pop-up banner on top that says - "Things are taking a little longer than usual to load up. Hang tight while we try to solve the problem", PFA the same

Here is the error id during this screen:  f7f2a4ba-1f3f-4976-8b70-e8beacf3bd8e 

However, i can get this error to go, by just terminating the EA app from running in taskmanager  without stopping the EABackgroundService , and this time i can see the games in my library and when i try to download FIFA22, its still stuck in Preparing mode forever, and at the logs i can still see the "Http send request fail ERROR", PFA the same here too.

Here is the error id during the preparing screen:  294a7894-2ede-4905-a7b7-9734e05aa588

@Manoj10  Appreciate it. 

Can you do this for me

Stop the download, go into settings and use recovery, close app, launch again and see if it works?

If it doesn't, create a new Windows account, uninstall the EA App, and in the new Windows account reinstall the app, and see if it will download again.

Tried that too @EA_Shepard , but even when Im accessing my machine via a new user account, I can still see all the same errors as said previously, PFA the image and the log file of the same.

I did the first thing as you asked stopped the download and did the clear cache from App recovery, the EA app closed and restarted but at the time of boot, it threw the error banner as said earlier - "Things are taking a little longer than usual to load up. Hang tight while we try to solve the problem". but after i closed its running from the task manager and booted again, there was no error banner but in the logs it was still failing to send the http request, even though i have allowed the running of EA services on my firewall, and also disabled both firewall and antivirus and still it seems to throw all the same error as seen in the log file attached here.

I did the second thing, wherein i logged in as a different user, firstly when i logged in as a different user i had set the account as a standard user and uninstalled and reinstalled the EA app and booted it, but at the beginning it threw all the same errors as stated above, so for next time i changes the other users account as an Administrator and carried out all the steps as suggested but still encountered all the same errors.

Error_ID: aab9c27e-3bb2-4436-a32a-12c5bb4aa8cf

I'm not sure, what else I am to do firstly I purchased FIFA23 from steam and tried playing it from steam a month back but to this day haven't even booted it up once, got in touch with few of the community managers from this forum and also reached out to EA advisors but have received no solution yet, so i tried purchasing EA play subscription for a month thinking this would solve my problem, but I still am facing this issue, its really frustrating to be not able to play the game you've spent you money on, and downright atrocious from a reputed org. like EA.

Hope you guys come up with a working solution before it way too late to recover from this disaster.

Hi @EA_Shepard , not sure how but the game download and i can play the game i bought!!,  also not seeing any http send errors now attaching both the log and the image screenshot here

Thanks for the help man!!