Only on some Sims 4 expansion packs I cannot add them to my cart. Only those that are not on sale can be added but those are on sale cannot be added to the cart like Lovestruck or For Rent. Apart from Sims 4 expansions that are on sale I can add any other thing. It says something went wrong while adding items to the cart or gives the error ref #pricenotfound. What is the solution? I have tried app recovery, restarting trying to buy from the web site etc.
I have the same problem i can't add any expansion packs or i can't do any bundles.
Community ManagerI’m able to add the DLCs, Lovestruck and For Rent, to the shopping cart without any issues. 🤔 Are you possibly using a VPN? Also, could you let me know which region you’re in and what currency is displayed in your EA app store? magaracii oscarodin2412
I don't use any vpn at the moment. Also deleted them from my PC as well but i can only add stuff and game packs. I can't add the expansion packs. I'm in Turkey and $ is the currency . Gives the error ref. #54001 . EA_Leeuw
I wanted to but cottage living but it doesn't let me add to my cart. I can add the stuff and game packs thought only problem is with expansion packs. It gives the error ref. #54001 . I can't also do bundles something is wrong with the expansion packs.
Community ManagerThese steps should help clear this error up for you:
If you still have issues once you've run through these steps, we'll need the live support team to investigate into this a bit further, as we don't have access to review your account details here on the forums. Live support can look into your account and see what's causing this transaction to get stuck, you can contact the team by submitting a help request on the site here.
Hi EA_Solaire
I tried everything but it doesn't work. The problem is i can't buy any expansion packs but i can buy game and stuff packs.
Community ManagerIf those steps didn't help, please reach out to live support so they can look into your billing details a bit further to see what's causing this.
Okay, thank you.
