Re: Tray icon disapeared

Hi everyone,

Could you please share the following information:

• Around what date did you start to experience this issue? Or do you know the version?
  
  
• What EA app version are you currently running?
  • 👉 How to check the current version of your installed EA app for Windows
• Is your EA app fully up-to-date?
  • 👉 How to (manually) update the EA app for Windows
• If your EA app wasn't up-to-date, is the issue still there after updating the client?
  
  
• Please generate & share an EA Error Reporter ID here in the thread.
  • 👉 How to generate and share an EA app Error Reporter ID

Thanks in advance!

• I started to see this issue last weekend when I did a clean install of Win 11 due to some hardware upgrades.
• My App version is 13.180.0.5693 (81799-d331986dfd)
• Yes my app is fully up to date
• Here's my report ID e3c10f18-3f2d-4173-99fc-a4222a437a5c

I realized this issue was there last January, running version 13.104.0.5617.

I tried at that time both the Clear Cache as well as the Repair App...no change...issue there.

I have since then kept the Autoupdate always active, went through 13.173.x.xxx and now I have updated to 13.180.0.5693

I created now the Report Id: a053455d-7e0c-479f-8213-0bbbeb22270a

I attach screenshots and the collected logs.

I updated once more, now running version 13.188.0.5701 and the issue seems solved. I tested with a few restarts of the PC and for now the EA Desktop icon is consistently back in the systray.

I don't know why this is marked as solved, this is not solved, only workaround is to sign out and sign back in.

Which post is marked as a solution? The one asking for more details on the issue? There is no solution posted, a workaround is not a solution.

Which post has the solution? I can't find it.

I have solved reverting the language change I made. When I switched language from spanish to mexican I started to have the problem. Reverting that change was my solution.

On top of having to sign in/accept TOS every app launch app icon disappeared from notification area

lmao same 
app icon disappears from the taskbar when I start a game, so I can't accept invites or replay to messages. 
I have to close the game for the app to appear again. 

A 7 billion dollar company that can't even develop a proper game launcher. What an embarrassment. 

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@Sarandinga2 wrote:

I have solved reverting the language change I made. When I switched language from spanish to mexican I started to have the problem. Reverting that change was my solution.

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Give this guy a medal! thanks @Sarandinga2 I reverted my language settings as well and EA app appeared in system tray again.