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EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
10 months ago

Re: Unable to connect Xbox Account

Hi there, @AL-_-CR700 

That message normally means the Xbox account you're trying to link is already linked to another EA account. An advisor can track that down for you so I recommend opening a case by following the instructions here. Thanks!

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  • AL-_-CR700's avatar
    AL-_-CR700
    10 months ago
    Hello, @EA_Aljo

    I assure you that the Xbox account is new made today and not linked to any other EA account.

    Thanks!
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    10 months ago

    @AL-_-CR700 


    What you should do then is open a case with an advisor as I mentioned in my last response. Thanks!

  • AL-_-CR700's avatar
    AL-_-CR700
    10 months ago

    @EA_Aljo 

    Thank you for your reply; the instructions for opening a case are unclear.

    The section where it says: If an advisor can help with this issue, a contact method will also be available under your help topic. If not, a self-help option will be available to help solve your issue.

    It does not seem that I have such an option to open a case; I have searched the EA Answers HQ for the same issue, but unfortunately, the answers did not help my situation.

    Thanks!

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    10 months ago

    @AL-_-CR700 

    Try these steps to start a chat with an advisor:

    1. Go to https://help.ea.com/en/help-home/
    2. Type EA Account into the search field
    3. Select the EA Account tile
    4. Click on See more topics
    5. Click on 'I need to update my EA account information'
    6. Click on the option for chat

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