Hi there, @AL-_-CR700
That message normally means the Xbox account you're trying to link is already linked to another EA account. An advisor can track that down for you so I recommend opening a case by following the instructions here. Thanks!
Community ManagerHi there, @AL-_-CR700
That message normally means the Xbox account you're trying to link is already linked to another EA account. An advisor can track that down for you so I recommend opening a case by following the instructions here. Thanks!
Community Manager
What you should do then is open a case with an advisor as I mentioned in my last response. Thanks!
Thank you for your reply; the instructions for opening a case are unclear.
The section where it says: If an advisor can help with this issue, a contact method will also be available under your help topic. If not, a self-help option will be available to help solve your issue.
It does not seem that I have such an option to open a case; I have searched the EA Answers HQ for the same issue, but unfortunately, the answers did not help my situation.
Thanks!
Community ManagerTry these steps to start a chat with an advisor:
