Re: Unable to Install The Sims 4 After Account Recovery
Yesterday I purchased a new PC because my old PC couldn't run Sims 4 anymore. I downloaded the EA App onto my new PC only to receive an error saying the game was already running. After researching probable causes for this error, I stopped OneDrive and Virus Protection only to continue receiving the error. I contacted Sims 4 Help. The agent(s) had me uninstall and reinstall the app multiple times in addition to clearing the cache to no avail.
Now I have the message 'Game Ownership Disabled or Deleted' when I try to download the games. My last chat session with Sims 4 help was not helpful because the agent basically told me that the only way to resolve the issue was to uninstall, reboot, reinstall, and clear the cache. When I asked him what would happen if that didn't work (news flash, it didn't) he told me there was nothing he could do.
So - once again, I uninstalled. Rebooted. Reinstalled. Cleared the cache. And I still have the same message.
I've spend almost $2500 on this game at this point and am unable to play.
Any suggestions?