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natitalamalita's avatar
natitalamalita
4 years ago

Re: Whenever I launch the EA app I get a 'temporarily lost connection error'

I had this same problem but I think I managed to solve it. Here’s what I did:

  1. Delete the folder EA outdated or something like that on C:\Program Files\EA Desktop\outdated_EADesktop (it’s not enough that you click on the trash icon, you have to delete it from the recycle bin too)
  2. Open Avast > protection > firewall
  3. Look for EA on the list and click into the 3 dots next to block > show app rules
  4. Click on basic rules and wait for it to load (be patient) and then click on app rules
  5. Delete all the rules for the apps that contain outdated_EADesktop in the location (don’t delete any other thing that doesn’t contain “outdated”)
  6. Close Avast and open the EA app, everything should run normally

I hope this helps, it’s the only thing that’s worked for me!

13 Replies

  • poccda4pgcnu's avatar
    poccda4pgcnu
    4 years ago

    Turned out that Windows Defender was absolutely smashing my EA app as it tried to load, continually killing the C++ program as soon as it was launched, according to Task Manager. I confirmed this was the case by downloading Malwarebytes-- the antivirus executable was replaced, yet its role as serial EA app murderer was still fulfilled. After much fussing, I finally made sure EA Desktop (and all related files) WERE NOT running in compatibility mode-- I unchecked this box, and EA app is now running.

    Hope this helps. 

  • mynameismiloh's avatar
    mynameismiloh
    4 years ago

    @natitalamalita this is so confusing theres nothing saying outdated in the folder- ive looked through it like 5 times, i just want to play sims bro😭😭

  • Melissabrb4's avatar
    Melissabrb4
    4 years ago

    I also have been attempting to launch ea app but get the same issue I’ve checked and my firewall doesn’t seem to be blocking it please can anyone help me out I’ve been trying to open this app for 3 days now

  • yukcannuck's avatar
    yukcannuck
    3 years ago

    Hello EA this issue is still going on. Please post a resolution to this issue instead of letting it being buried multiple pages down from the main

  • brazen_nl's avatar
    brazen_nl
    3 years ago

    @poccda4pgcnuThis helped me. For now, adding `C:\Program Files\Electronic Arts` as an exclusion in Microsoft Defender solved it. If it starts to act up again, I'll see if I need to turn off compatibility mode.

    Thank you.

  • patenmac's avatar
    patenmac
    3 years ago

    Did not work for me. Still looking for a solution.

  • patenmac's avatar
    patenmac
    3 years ago

    Did not work for me. But glad it worked for you.

  • patenmac's avatar
    patenmac
    3 years ago

    No. I had to do a clean install of windows. Now I can log into the EA app, but can’t play any games. I get the “needs administrator permission “ dialogue box. Can’t find a fix. So frustrating!

  • JoIeanare's avatar
    JoIeanare
    3 years ago

    I did exactly what you said by deleting the outdated_EADesktop but if you don't have Avast I should also work even without the next steps including it. I deleted it even from recycle bin and then tried to log in again. I had to wait a bit but after that, it worked.

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