Re: Whenever I launch the EA app I get a 'temporarily lost connection error'

Turned out that Windows Defender was absolutely smashing my EA app as it tried to load, continually killing the C++ program as soon as it was launched, according to Task Manager. I confirmed this was the case by downloading Malwarebytes-- the antivirus executable was replaced, yet its role as serial EA app murderer was still fulfilled. After much fussing, I finally made sure EA Desktop (and all related files) WERE NOT running in compatibility mode-- I unchecked this box, and EA app is now running.

Hope this helps. 

@natitalamalita this is so confusing theres nothing saying outdated in the folder- ive looked through it like 5 times, i just want to play sims bro😭😭

I also have been attempting to launch ea app but get the same issue I’ve checked and my firewall doesn’t seem to be blocking it please can anyone help me out I’ve been trying to open this app for 3 days now

Hello EA this issue is still going on. Please post a resolution to this issue instead of letting it being buried multiple pages down from the main

@poccda4pgcnuThis helped me. For now, adding `C:\Program Files\Electronic Arts` as an exclusion in Microsoft Defender solved it. If it starts to act up again, I'll see if I need to turn off compatibility mode.

Thank you.

Did not work for me. Still looking for a solution.

Did not work for me. But glad it worked for you.

I'm having the same problem. Did you figure anything out?

No. I had to do a clean install of windows. Now I can log into the EA app, but can’t play any games. I get the “needs administrator permission “ dialogue box. Can’t find a fix. So frustrating!

thank you very much! Love you

I did exactly what you said by deleting the outdated_EADesktop but if you don't have Avast I should also work even without the next steps including it. I deleted it even from recycle bin and then tried to log in again. I had to wait a bit but after that, it worked.

You're welcome! But you should really thank @poccda4pgcnu