Re: "You don't have access" error

I've got this again: I have both Sims Medieval and the expansion. Looks like there's a bug or glitch that says that I don't have them purchased. I have the disc copy of both and then the digital copy.

Translates to: "You have the standard edition"

Translates to: "Without Access. We cancelled the download as you don't have this game. To play it, go to the store and purchase the game."

I want to play the game, but this happened to me before, like a year or so. I was hopping that by now something's been done to fix this.