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confirmed-kills0's avatar
confirmed-kills0
Seasoned Newcomer
2 days ago
Solved

Reclaiming purchased packs

Hey! So I've purchased multiple packs with my own money, on my PC but through my ex boyfriend's PlayStation account. I've created a new account and all my gameplay data history build etc is all saved...
purchase issue
  • EA_Solaire's avatar
    EA_Solaire
    2 days ago

    confirmed-kills0​ 

    Gotchya, thanks! Content can't be transferred from PC to PlayStation as they're purchased and tied to different storefronts. 

    However if you're trying to transfer these packs to a different EA account on PC, you can reach out to live support here so they can explore a few different options with you. 

confirmed-kills0's avatar
confirmed-kills0
Seasoned Newcomer
2 days ago

Purchased through the EA app on my PC

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 days ago

    confirmed-kills0​ 

    Gotchya, thanks! Content can't be transferred from PC to PlayStation as they're purchased and tied to different storefronts. 

    However if you're trying to transfer these packs to a different EA account on PC, you can reach out to live support here so they can explore a few different options with you. 

    • confirmed-kills0's avatar
      confirmed-kills0
      Seasoned Newcomer
      2 days ago

      Yes! it's just tranfering them from one account to another all on PC. I'll give it a go and see what happens. Thank you!

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