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iloniz's avatar
iloniz
Rising Newcomer
6 days ago

Re: The Sims 4 August Sales Payment Issue

I’m trying to purchase The Sims 4: For Rent expansion pack, but every time I try, I receive the following error message:“We had some trouble processing your request. Select a different payment method, or try again a little later. [ref. #54001]”
I have already tried different payment methods, but the issue still occurs.In addition to For Rent, I’m also unable to purchase any other expansion packs, except for Enchanted by Nature.I spoke with a representative in the live chat, but they were unable to resolve the issue. I also tried disabling the 2FA, but that didn’t help either.

1 Reply

  • elfelipelipi's avatar
    elfelipelipi
    New Novice
    5 days ago

    Have been the same problem for 3 days as well. And cant speak with a representative in the live chat since the website doesnt make you speak with them, it is interesting. I am also unable to purchase any other expansion packs except for Enchanted by Nature too. Same problem here and none to fix that. 

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