Forum Discussion
10 Replies
- EA_Aljo2 months ago
Community Manager
Hi there. Take a look at this article for help with missing games in the EA App. Thanks!
- GrandeMHamsik2 months agoSeasoned Novice
I don't know which support text to choose.
- EA_Aljo2 months ago
Community Manager
When did you purchase the game? You may need to wait a bit for it to show up. Also, did you try any of the suggestions in that article? Make sure you follow the instructions for clearing the EA App cache.
- GrandeMHamsik2 months agoSeasoned Novice
I bought it on July 27 and tried everything
- EA_Aljo2 months ago
Community Manager
Can you confirm you're logging into the same account that the game was purchased on?
- GrandeMHamsik2 months agoSeasoned Novice
Yes, I log in to the purchased account. The game was in my library before. Then it disappeared
- EA_Aljo2 months ago
Community Manager
Try clearing the cache for the EA App with these instructions.
- GrandeMHamsik2 months agoSeasoned Novice
yes I try to clear the cache every day
- EA_Aljo2 months ago
Community Manager
The game is still several weeks from release. Most likely, it'll show up before then.
- LeedsMafia14 days agoSeasoned Newcomer
Having the same issue, Purchased the game in July but the EA app is not showing as ready to download, still asking me to buy the game. Any thoughts or is anyone facing a similar issue?.
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