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lou200256 Does the EA App think you own the packs? Please check under Sims 4 > Manage > Manage add-ons. If they're NOT listed, you're probably in the wrong account. Please see the accepted solution of this thread for more information:
Sims 4 - Packs missing from EA app | EA Forums - 11808222
If the packs are listed as installed, please see the accepted solution of this thread: