Sims 4 - Game License Invalid
So first I had an issue with my app even loading, it said I had no games in my library, I needed to buy EA Play which I haven't had in years with no issue, and wouldn't even show Sims 4 anywhere. Con...
Forum Discussion
@HayleyRob1 @Robin9139 and @ebony2319 I've merged your posts with another thread for this error. Are you launching Sims 4 through the EA App or through its desktop shortcut? Please go through the App, and make sure it's fully loaded before pressing Play.
If that doesn't help, click Windows key-R and enter this in the run box:
%ProgramData%\Electronic Arts\EA Services
Move the License folder to the desktop, but don't delete it if you have other EA games you'd like to play. The folder and the relevant data inside should regenerate the next time you launch one of those games, but if it's not working for Sims 4, it might also not work for other games.
Please also let me know what's in the License folder you move as well as whether it regenerates when you try to launch Sims 4. There should be one entry for each EA game you've installed on this computer, although they're only sometimes labeled in an obvious way.
Entered, file not found
@kaimoook and @Robin9139 Thanks for checking. I've flagged this since a few players are currently affected. I don't know what else to suggest at this point, but hopefully someone will have other ideas soon.
@puzzlezaddict is there any progress you know of that isn't posted here? It has been almost a week since the last message and the bug is big enough that we all can't play the game whilst a timed event is ongoing. Thank you for anything you can tell us.
@Robin9139 I don't have anything particularly useful to offer here. I do know that one person fixed the issue by installing a new version of Windows, not just an update but I think upgrading from 8.1 to 10. Since that's not a feasible path forward for most users, the closest thing I can suggest (short of wiping the system, which is also not ideal) is to run a repair install. Here are instructions for Windows 10 and 11:
https://www.tenforums.com/tutorials/16397-repair-install-windows-10-place-upgrade.html
https://www.elevenforum.com/t/repair-install-windows-11-with-an-in-place-upgrade.418/
This shouldn't delete any of your data, but if you get to step 13/14 and are NOT asked to keep personal files and apps, back out and start over.
This particular issue has been stubborn, unfortunately, and other users have already tried every other suggestion I made, without success.
