Sims 4 - Game License Invalid
So first I had an issue with my app even loading, it said I had no games in my library, I needed to buy EA Play which I haven't had in years with no issue, and wouldn't even show Sims 4 anywhere. Con...
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I’m beyond frustrated at this point, so consider this more of a rant than a cry for help. I’ve been dealing with the “game license is invalid” error for way too long, and despite trying literally everything I can find online, my Sims 4 game still refuses to launch. Here's what I've done so far:
Updated the EA App
Cleared the cache on the EA App
Uninstalled and reinstalled the EA App
Uninstalled and reinstalled The Sims 4
Moved the "licenses" folder out of the EA Services folder (to the desktop)
Dug through Reddit, the EA forums, random blogs—tried every obscure fix people have posted
Restarted my computer a dozen times. You name it.
And after all of that? Still broken. I even opened a support ticket, spent time going back and forth with an EA agent who couldn’t fix it either—and when they hit a wall, they just closed the ticket. No resolution, no follow-up, I am just ghosted.
What am I supposed to do now? Pretend it never happened? Re-buy the game I already own? It honestly feels like EA doesn’t care that people are getting locked out of their games entirely. I’m posting here because I want EA to take this issue seriously. There are threads going back YEARS about this problem, and people are still getting hit with it. Ok.. rant over. For now.
I finally have a resolution!
After weeks of going back and forth with EA Support, waiting for hours in the chat queue every time, I finally got my "Game License is Invalid" issue resolved.I had already done the troubleshooting steps above (multiple times) before I finally told the representative this was a "you" problem. They looked at my account and he said "I have gone ahead and made some changes on the account" (I wish I knew what) - and bam! It worked.
I couldn't believe it was that simple after they had me jumping through hoops for weeks. I asked exactly what was wrong so I would know for the future, but they wouldn't explain. All I know is that it is definitely an account issue, which makes sense with the license error message.I have attached my full transcript with this rep so you can see the final fix - it's all the way down at the bottom, after a ton of unnecessary technical troubleshooting. And keep in mind this is not my first chat with them (one of like... 9?), so yes, I was beyond frustrated.
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