Forum Discussion

Paramorame93's avatar
Paramorame93
2 years ago

Sims 4 - Game License Invalid

So first I had an issue with my app even loading, it said I had no games in my library, I needed to buy EA Play which I haven't had in years with no issue, and wouldn't even show Sims 4 anywhere. Con...
pc
EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
9 months ago

Hi @Salla-9711 @Lyonene,

Sorry to hear you're encountering a "Game license is invalid" error while trying to play The Sims 4 via the EA app.

Could you please submit an EA app Error Reporter ID and share it here in the thread? I can forward it to the team to see if they can identify anything that might be causing the issue.

Thanks!

Lyonene's avatar
Lyonene
New Scout
8 months ago

@EA_Leeuw 

I have create multiple error reports and nothing has come from it. I went ahead and submitted a new one just now. The new Error Reporter ID is  d012d917-e18b-4844-ae3b-52c2239f61aa

About EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.8,022 PostsLatest Activity: 20 minutes ago