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sadaque123's avatar
sadaque123
Rising Rookie
2 years ago
Solved

Sims 4 DLC from Steam or Epic Greyed Out on EA app for Mac (Worked on Origin)

Hello does anyone know how to bypass this monstrosity on a new Mac App?? I just want to play my game - upon being forced to install the EA app some of my packs were missing. I tried downloading...
mac
technical issues
  • Bluebellflora's avatar
    Bluebellflora
    2 years ago
    @erinmeganxo

    If you bought or claimed these packs in Epic or Steam they are not available in EA App for Mac as there is no Mac version of the game available on either platform.
Ayeeeeemelia's avatar
Ayeeeeemelia
New Novice
15 days ago

EA_mplsnow​ hey just to follow up here, none of my help requests have been responded to by EA, what can I do at this point? I'm missing 3 packs I have paid for :(

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    13 days ago

    Hey Ayeeeeemelia​,

    Sorry to hear that you haven't heard back from our support team on this yet.

    Just to confirm, were you able to try using this web form? Once you submit that and are redirected to the self-service page, there should be an option to chat with us. If you're not seeing that, you may need to try selecting a different topic as your issue. 

    • Ayeeeeemelia's avatar
      Ayeeeeemelia
      New Novice
      3 days ago

      Hi EA_mplsnow​ 

      Yes I have submitted several of those webforms but I haven't heard anything back. I can try some different topics, but I looked on the app today as well. On EA it's showing I need to purchase the packs but on my actual sims game it does say owned. I'm just so confused how this is happening, and that it isn't showing on my purchase history, I just have unidentified purchases.

       

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