Hello everyone,
I’m hoping an EA Community Manager or someone familiar with Steam and EA licensing can help me.
Over the past several years, I purchased multiple The Sims 4 expansion packs and other DLC through Steam while playing on Windows.
I recently switched to a MacBook Air M4 (2025). I installed The Sims 4 through the EA app for Mac, but my previously purchased Steam DLCs are not available.
Yesterday, I contacted both Steam Support and EA Support. Neither was able to resolve the issue. After contacting EA, the EA app started showing Buy buttons for my previously purchased DLCs.
My EA support case was closed with the status “No Fix Available”. When I tried reopening it, I received a message saying that this issue isn’t supported by EA Advisors.
I have already spent a significant amount of money on these DLCs over several years, and I really don’t want to purchase everything again.
Could an EA representative please clarify:
I would prefer not to install third-party software or Windows compatibility tools on my Mac.
I would really appreciate a clear explanation or assistance from the appropriate EA team.
Thank you!
Can DLCs purchased through Steam for Windows be accessed through the EA app on Mac?
No. You purchased the DLC through the Steam storefront for Windows only. There is no macOS version of the game available on Steam.
Is there any official way to transfer or recognize my existing purchases?
No, you will have to buy them either through EA App or purchase codes through a reputable seller and redeem in EA App.
If this is not possible, is there any alternative that would allow me to use my purchased content without buying it again?
No, unfortunately not.
Merged into the ongoing thread in the EA App forum.
