EA finally made mac users switch over to the EA app, just opened it for the first time and noticed three packs (Fashion Street Kit, Jungle Adventure, Luxury Party Stuff) are showing in my “owned add-ons” section but are separated from my other packs and all say ‘available on Windows’ below them, when I search them up it only lets me purchase them again, not download.
I was forced to change from my origin app to ea app as a Mac user recently, and since then 3 add-ons of the sims 4 game - that I own are no longer available to me. Until now everything worked well and I was using all 3 of them without problem but now since the change I no longer can. There is information that those packs are only available on windows but since I had them working perfectly well on my Mac for a long while I know that it's not true.
I have the same exact problem after changing to the EA app today. It´s also those exact packs that only are "available on windows". ☹️
Community ManagerSame here, I have exactly the same problem
I also have this issue. The chat agents are of absolutely no help. The best solution so far they can come up with for me is to tell me to request a refund from Epic, over a year later, and repurchase from the ea app. It seems a little bit like extortion to me. This is what you see?
So basically I got the three kits during some promotion on Epic Games and I was talking to both EA support and Epic Games support. EA support cannot help me because I got those packs on Epic (for free). They say I have to repurchase if I want to play on my Mac. And Epic Games told me that they don’t provide support for The Sims 4 (on Mac). So unfortunately you cannot do anything. But there is a sale going on right now on EA!
Honestly, I didn’t even remember whether I paid for those three packs, and turns out I didn’t, I checked the invoices on Epic. It sucks, but cannot complain much, it was for free.
Hope that helps.
I had this same issue while switching from pc to my new macbook. I contacted EA help and at least four people was sending me emails regarding the case - asking same questions I had already answered. And after sending a long email explaining the situation and giving all the same information over and over again they closed my case leaving me with no answers...
Today I opened the chat to EA help and finally got some service from the helpcenter. It took a while but after all I got these three add ons to show up on my EA App and downloaded to my Mac.
So there is hope to get those back!
