I was forced to change from my origin app to ea app as a Mac user recently, and since then 3 add-ons of the sims 4 game - that I own are no longer available to me. Until now everything worked well and I was using all 3 of them without problem but now since the change I no longer can. There is information that those packs are only available on windows but since I had them working perfectly well on my Mac for a long while I know that it's not true.
I have the same exact problem after changing to the EA app today. It´s also those exact packs that only are "available on windows". ☹️
Community ManagerYes, I did! However, when I tried loading the game yesterday the packs were installed, even though the EA app didn't say so. Problem solved, for me anyway!
