Sims 4 has failed to launch for some weeks now. I've uninstalled and redownloaded multiple times, repaired multiple times, as well as moved folders around and nothing seems to have worked. I've attached the error message I get when I try to launch.
edited title for visibility. -puzzlezaddict
Hey everyone. I'm here to report an issue that I've been having for the past WEEK, presumably following an update.
Every single time I attempt to launch the Sims 4, I am unable to reach the main menu before the game crashes. I see the blue Sims 4 logo screen followed by the spinning plumbob screen, only for it to crash after a few rotations and give me the following error in the EA app:
I have tried everything I possibly can over the past week, from uninstalling and reinstalling the EA app / Steam / Sims 4, verifying game files through Steam, forcing the EA app to update (the updater .exe file claims that the app is up to date before closing itself), hard resetting my computer between each action I take (sometimes multiple times in a row), clearing the cache, running Steam and the EA app as administrators, running in compatibility mode, installing new graphics drivers, running without my mods/CC folder, running multiple diagnostics, taking my user file out of the Sims 4 folder, and probably more that I can't recall right now. I also updated my computer twice.
I've scoured the forums and replied to posts reporting similar issues in hopes of finding something that works but have found nothing. I've also reported the issue through the EA app and tried talking to their damned AI assistant thing but still nothing. I have encountered this issue a few times in the past, usually after updates, but usually hard resetting or something of the sort fixes it pretty quickly. Some of my friends who also play the Sims 4 aren't having any problems, even those with very heavily modified games.
I also had some issues with my UI looking weird a few weeks earlier, and I've pruned my mods folder for anything that may be causing it, but everything was working as it should. That's another issue that I've experienced in the past that fixed itself after a little while, and the UI still functions so I'm not too bothered by it. Just putting it out there.
Here's the results of a dxdiag that I ran just before writing this:
I'm starting to get more annoyed than worried now. Please let me know if there's a fix for this!
I kept getting this message that stated: "due to an issue on our end, EA can't launch the game, please try again back later".
It's been two hours. I have repaired the game. That didn't work. I have uninstalled the game. I have uninstalled the app. That didn't work either.
Please help if you can.
"An error on our end caused the launch to fail. Try again a little later." I keep getting this message every time I try to launch Sims4. I have uninstalled and reinstalled both the game and the EA app. I refreshed the app cache. I put in a message to support and I haven't heard back. Its a clean install so there are no mods. Its the only EA game I play, so I'm not sure if it would boot-up any other title.
Sasha151718 I apologize for the late reply. This error doesn't have a good fix right now, but you can post in the master thread in the EA App forum asking for help:
here you go if you can tell me how to fix this i would be really glad and thankful
Sasha151718 Please post a screenshot of the error.
hello i installed sims4 for the first time i did with steam followed every step made an EA acount and then launched the game but it always says an error on their side acoured and doesent launch the game i tried everything from task master to restarting my PC trying to launch later multiple times verified the files on steam turning off my firewall but nothing worked what should i do??
I wanted to play today and I keep getting this message: Your Game Failed to Launch. Error On Our End.
I tried to close the app and re-open it. It didn't work. I also tried to restart my computer. I also tried to run the EAUpdater.exe. and it said the app is already updated.
I tried to repair the game but it goes up to 2% then it restarts at 0% and then I get a fail message.
I can't even go to help.ea to try to contact EA support as the page stays blank
Can anyone help, please?
Thank you!
I've tried every fix on the internet and I still cannot get the game to open I just keep getting the error message " An error on our end caused the launch to fail. " PLEASE HELP from what ive seen online nothing has seem to resolve this issue.
I keep getting this error when I go click play. EA sims game says “failed to launch game. an error on our end caused the launch to fail. Try again a little later.” is anyone else having this issue? I removed my mods folder “repaired” my game and nothing. This is has been an issue for weeks atp. I have a MacBook btw.
