Sims 4 expansions not downloading

I was trying to play the sims 4 and got an error message that started with 123. I took all of my mods off and reinstalled the game. Now it is saying it's 'Missing Content'. My packs on the EA app say in library when i go to purchase them but when I open my library, there's nothing there but the sims 4 game. The only option I have is to play with missing content or view packs. How do I download the packs? I don't see an option to download or is this an issue with something else?