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rottenee's avatar
rottenee
Seasoned Newcomer
2 months ago

Sims 4 High School Years - will not download.

The only posts I've seen about this come from four years ago when the pack first came out. I recently had to do a complete reinstall of Sims 4 on my PC - and High School Years refuses to download yet...
installation
technical issues
rottenee's avatar
rottenee
Seasoned Newcomer
2 months ago

Only one in processing is for the Adventure Awaits pre-order, but I was encountering this issue even before I pre-ordered the new pack. I didn't purchase High School Years through the EA app, I bought a code on Amazon and redeemed it in the app.

Thanks for the help.

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 months ago

rottenee​ 

Thanks, please reach out to the live support team from the help site here so they can review your billing details a bit further and see what's causing this error for you. 

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