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OmniTetra's avatar
OmniTetra
Newcomer
7 months ago

Sims 4 (purchased) wont launch, suddenly asking for membership renewal.

I have had the base Sims 4 and several expansions, bundles, packs etc for many years. I last played in Oct 2024, and just recently logged in and updated the game to play. However, I keep getting the ...
launching
EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
7 months ago

Hi there OmniTetra​ 

If you've fully bought the game, we'll need the live support team to look over your account details and be sure the correct version is available on your account since your membership has expired- this isn't something we can look into for you over the forums as we don't have access to your account or billing details.

You can contact live support for more help on this from the site here- I'd also recommend attaching this forum conversation when you reach out there so the team has further info to reference. 

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