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Third_laser's avatar
Third_laser
Seasoned Newcomer
4 months ago

Re: [ANSWER IN THREAD] Ongoing Purchase Restrictions on More Sims 4 EPs

I can't download sims I'm on a brand new MacBook? I've tried everything. when I click play for free on Mac (ea app) it takes me to sims and it just says "not available" so I tried it for windows and its the same thing. no-one else seems to have this problem? I have a MacBook Air m3 

4 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    4 months ago

    Hi Third_laser​ 

    Try clearing the cache for the EA app with these steps, if you're still not able to download The Sims please attach a screenshot to your post of what exactly you're seeing. 

  • 7ajwuyqx81vv's avatar
    7ajwuyqx81vv
    Rising Newcomer
    3 months ago

    Hey there, I've tried everything

    I cleared my cache, I made a new account, I've redownloaded the app, I've tried to download from the website. Nothing works.

    Im on a macbook air, with the new mac os26 and im from NZ. I dont believe its region locked for nz and everywhere ive checked says i should be able to play. Please help me

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