something went wrong error..

Hi all,

Just from glancing at this forum and scowering Google and Reddit, I can see many people are having the same issue. I just bought three EPs a few days ago. Went to download them, and everytime once they get to 2%, EA sends me the "Something went wrong" message. I have done EVERYTHING to attempt to fix this but nothing seems to work! I'm upset and just want to play the daggum game ugh. Any solutions to this issue???

Hi emmaharperr59​,

What troubleshooting steps have you tried already?

If you haven't done that yet, try the steps in this EA Helparticle here:
https://help.ea.com/en/help/ea/ea-app/game-download-install-load-troubleshoot/

This should hopefully help fix the issue for you. 

I just redownloaded sims 4 and installed everything else and it worked (I've had previous trouble with this before) but now its saying I need an update to play but every time I tried to I got a "something went wrong message" Google said to repair the game and clear the cache. I think I cleared the cache but did it on my computer not through the EA app because I cant locate the help menu on my app. (I have a MacBook Air macOS 14.61). But now when trying to repair the game im getting the same message that says "something went wrong try clearing the cache or resetting the app" and ive done both yet both are still not working. Please help.

Kia ora team!

Sims4 needed an update. When i went to go update it, it would give me 'unknown error - restart the EA app or contact us about the issue'. 

I restarted the EA app a few times, uninstalled and reinstalled it, and tried app recovery. App recovery did nothing. When i tried to repair the game it told me it was managed by steam and couldnt do anything (?? it is not). I tried restarting my computer to no effect.

Eventually i decided to back up my saves + mods and unstinall sim4 and reinstall it in hopes it would work. But now, despite being in my library with several thousand hours, and being a free to play game, i cannot download it both from my library AND the store page because every time i try, it tells me its cancelled my download because i dont own the game and need to go get it from game hub. Yes, EA, i promise i already own this free to play game.

Please help! I backed up my saves so im not too upset but this is pretty annoying lol

Hi, I have been having trouble downloading my game packs. the download bar is going back and forth and pausing every minute or so. I have tried all the steps in the trouble shooting download forum and nothings worked. I have also tried contacting ea help where I have just been dismissed. Any ideas on how to fix this issue. I have attached a video of the downloading page, and the error message that comes up. 

This is what I did to get to work:
1. While EA app is open, go to Task Manager. Right on EA app and End Task.
3. Scroll down to Background services and 'End EA Background services'.
4. Restarted my PC, while PC is restarting, I restart my router.
5. PC boots, click on EA app and when I choose to restart the app, it works fine.

I have bought a new external hard drive so I could have more space to download mods but it wont let me download it on the hard drive.I even went as far to delete my EA App and download on my external hard drive but it still won't download on the external hard drive.Someone please help me I haven't played the game in over 2 years and I really want to play again.

when I try to update my game it goes as far as 3% then tells me "something went wrong try again. how do I get my game to update all the way?