Forum Discussion
11 months ago
@EA_Cath This happens when loading from Steam, EA, and from the folder. In each case it attempts to load EA App first and then the app closes immediately.
I attempted uninstalling the game again and downloading it via the EA App version, with Steam closed. Same result.
I attempted uninstalling the game again and downloading it via the EA App version, with Steam closed. Same result.
EA_Cath
Community Manager
11 months agoThank you @rdkieran
We can try with another clean uninstallation of the game, it's possible that the EA Play/Xbox expired version is conflicting with the other version of the game.
Try uninstalling with Revo Uninstaller, it should get rid of any files and then you can start a fresh installation of the game again.
- 11 months ago@EA_Cath Xbox Game Pass version was never installed on this device, I only had it in my library.
- EA_Cath11 months ago
Community Manager
Thank you for the info @rdkieran !
Dang, I thought a clean reinstall would sort it out 😞
I think that there is still a conflicting version left on your account somehow. Would you mind getting in touch with our help support? They will be able to see all versions of the game on your account and erase the conflicting one: Contact EA Help
Let me know how that goes!
About EA app Technical Issues & Bugs
Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.7,903 PostsLatest Activity: 2 minutes ago
Recent Discussions
- 27 minutes ago
- 46 minutes ago
- 54 minutes ago
- 2 hours ago