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juncar's avatar
juncar
Rising Novice
15 hours ago

The Sims 4 Collectors Edition does not appear in the EA App

Well I have The Sims 4 Collector Edition and it is shown as Standard Edition. It is really disturbing because the EA App is giving to me the chance to buy the Digital Deluxe Edition and it is an error because the Digital Deluxe Edition contains the same things that the Collector Edition.

When I click in my game to see the code of the game, and I try to redeem the code, it is shown that the code is the collector edition (of course, I can not to redeem again because it was redeemed time ago)

 

Could this be fixed to avoid that the user who has the digital or collector edition buy again the digital edition, please?

 

Thank you

 

PD: This is the same bug was described here:

The Sims 4 Collectors Edition does not appear in the EA APP. | EA Forums - 7522845

or here:

The Sims 4 Standard Edition instead of Digital Deluxe Edition on EA App. | EA Forums - 7615017

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