The Sims 4 Standard Edition instead of Digital Deluxe Edition on EA App.

I'm also having this same issue and it's very upsetting to me. The only version of the game I've ever owned has been the digital deluxe edition and I don't want to pay money for the addon for something that I already own. How do i fix this?

Same here.

 I just switched to the new app and I'm having this issue as well. It's very upsetting to me as I did get the collector's edition prerelease so I feel like the new app is erasing my fandom. Feeling v unappreciated by ea as a loyal follower of the franchise.

Hey all,

In the EA App in your game library, if you click The Sims 4 game tile, and go to Manage Game-> Manage Add-Ons, are you seeing all your digital deluxe content, like Up All Night and Life of the Party? 

Battling with the same problem, i'm not seeing any deluxe content in the add-on manager

@henuzee 

Do you currently have the CAS demo installed as well? If so, please try the steps here. 

No i don't, i checked and it shows all the DD edition stuff in game so i can use it but for some reason it doesn't show it in the ea app. I got worried when i came back from my small sims hiatus that it had deleted the DD since origin showed it completely fine before.

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Game Hub
When did this happen? (dd.mm.yy hh:mm) 06.12.2022 03:24
Summarize your bug The Sims 4 Collector's Edition overlapped by The Sims 4 Standard Edition in my EA app Library since EA app replaces Origin last year.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Check my account's data on your side
What happens when the bug occurs? "The Sims 4 Collector's Edition" not found in my Library, it's replaced by "The Sims 4 Standard Edition"
What do you expect to see? Remove the record of "The Sims 4 Standard Edition" and get "The Sims 4 Collector's Edition" back to my account.

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The Sims 4 Collector's Edition overlapped by The Sims 4 Standard Edition in my EA app Library since EA app replaces Origin last year, it was December 2022. When Origin force my to install EA app, I just did.
However, EA app didn't list The Sims 4 Collector's Edition in my Library. Instead, EA app showed me I don't own The Sims 4 basegame and let me click the "Download" button.

After I clicked the "Download" button, The Sims 4 Standard Edition replaces The Sims 4 Collector's Edition in my account.

I tried to contact EA Help that time (06 December 2022) and they just let me install Origin on my PC again. I launched Origin and found I have TWO "The Sims 4" basegame in my account, the first one is "The Sims 4 Collector's Edition", another one is "The Sims 4 Standard Edition". But I don't need to own Standard Edition.

Now I can't launch Origin on my PC, Origin refuse me to click on any area and force me to use EA app.

I also contacted EA Help in the past 24 hours, they can see I do own "The Sims 4 Collector's Edition", but no one knows how to get it back to my Library.

Same.  

Mine says that as well.  I do have the up all night installed, however - EA - Bragging rights - am I right? 

I still have my sims 4 plumbob plugged in that changes with my sims emotions.  My sims 4 mouse unfortunately broke but will I ever part with it?  Nope.  That mouse lasted 7 years.  This game cost me £90 back in 2014 pre-ordered which is the most I have ever spent on a release.  Added the mouse on for an extra tenner. 

Just a simple change for those who own the extra packs EA.  The Sims 4 Deluxe Edition. 

I had a similar issue with Mass Effect 3 stating it was the standard edition in EA app rather than the deluxe edition. Different product codes between Origin and EA App. The solution took a number of live chats until you find an advisor that understood the solution required the correct deluxe edition code adding to the EA app. So I suggest you try live chat and persist to resolve the issue. 

Have fun 🙂