the update is stuck at 0 percent

im having the same issue! let me know if you come up with a fix

Hello. Have you tried disabling background programs or deleting the cache for the EA app? There is a detailed explanation on EA Help.

hello, im trying to reinstall a game but first it’s telling me the EA app needs to restart to download an update. when i try to restart the app and do the update the download for it is stuck on 0% and i can’t use the app at all without it. I am using apple mac, thanks.