Trying to buy another pack, but I can´t
Hello! Now, when there is a big sale, I´ve bought many packs and it worked seamlessly. When I try to buy outdoor retreat, the EA app doesn't let me. It says that it can´t verify my card. It´s weird ...
Forum Discussion
EA_Solaire
Community Manager
Community ManagerHi there lilly_season
Please try the following steps to clear up this error:
- Use a different payment method
- Make sure your billing details in the EA app match the billing details for your card
- Remove and re-add your payment method from your account
- Make sure the location on your account matches your real location
If you still have issues once you've run through these steps, we'll need the live support team to investigate into this a bit further, as we don't have access to review your account details here on the forums. Live support can look into your account and see what's causing this transaction to get stuck, you can contact the team by submitting a help request on the site here.
