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tatisim22's avatar
tatisim22
Seasoned Newcomer
26 days ago

Packs won't install

On the EA App on Mac, the base game installs and launches correctly, but all my owned expansion/game packs say "install base game first". I have deleted Ea app, restarted my computer, no Origin files, and tested on another Mac user profile. I have the files, but the biggest difference is the Electronics Art folder doesn't house the "Sims 4 pack folder"...Help please :(

4 Replies

  • tatisim22​  I'd like to see what your current setup is.  Please first open the EA App, click Sims 4 > Manage > View properties, and list the game's location you see there.  Then open Terminal, in Applications > Utilities, copy and paste this command, and enter.

    find / -name "EP01" 2>/dev/null

    Please post the results here.  You can discard the ones that start with System/Volumes, and if your username appears, you can write [username] instead.  But leave the rest intact.

  • tatisim22's avatar
    tatisim22
    Seasoned Newcomer
    24 days ago

    Hello

    game location is : users/username/documents/electronic arts/the sims 4/

    /System/Volumes/Data/Users/[username]/Documents/The Sims 4 Packs/The Sims 4.app/Contents/Delta/EP01
    /System/Volumes/Data/Users/[username]/Documents/The Sims 4.app/Contents/Delta/EP01

     

  • tatisim22​  Please uninstall the game and reinstall it to the default location:

    Macintosh HD > Applications > EA Games

    Having it in Documents can be a problem if you ever use iCloud Drive, and the OS permissions for Documents can be an issue as well.

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