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michaleestocker's avatar
michaleestocker
Rising Newcomer
4 months ago

TS4 – Sleek Bathroom & Sweet Allure Kits Not Showing After Purchase Via EA app

I just purchased new kits bathroom and clothing they didnt download what should i do does anyone know thankyou CM edit: edited title for clarity.
EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
4 months ago

Hi michaleestocker 

Try clearing the cache for the EA app following the steps here, let me know if you're still not able to access your kits then.

 

hbh1541230 

If you've got duplicate charges on your account, you can contact the live support team so they can review your billing details and process a refund. To contact live support, you an submit a request here. 

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