My region is set to the United States, but after updating, my currency started appearing in Euros. I was just charged $19 for what should have been a $16 transaction. I contacted support through chat, but they did nothing to resolve it. Why are customers being overcharged like this? Fix it.
I am grateful you shared your experience! I hope they will refund you the difference. I would try support again, you may get a different rep who actually knows how to refund you the balance. I would keep opening a new case, just on principle alone and I would verbalize such. a reminder if you will.
principle: a fundamental truth or proposition that is the foundation for a system of beliefs, behaviors or reasonings. 2 opposing cash values are not equal in this case and should not be treated as such. My morals say this is wrong, an ethical person would say it's no big deal. It's only a few dollars! Just my opinion.... not wanting to start a argument here.
Community ManagerHi ManicPot8to
Are you connecting through a VPN?
No, I’m not. The last agent, Robert, said they were looking into it, but I reported this issue a month ago and nothing was done. They just keep giving me the runaround, saying there’s nothing that can be done.
Exactly. I’m seeing prices listed as €16, but my bank statement shows I was charged $19. That means even without the misidentification of my account region, EU customers are being charged more. looked into it and €16 is not equal to $16 in fact, since the euro is valued higher than the US dollar, the euro price should have appeared cheaper. Instead, I ended up paying more, which makes this feel like an unfair practice.
Community ManagerIf you try to make a purchase directly from the website here instead of the app, are you seeing the incorrect currency there as well?
when first get to the site no but then it switches.
Community ManagerThanks for checking, please run through the steps in the post here and let me know if that clears this up.
Yeah, I already checked I don’t have any VPNs installed, so there’s nothing to turn off. It’s not a matter of me just not using one; I simply don’t have any installed.
Community ManagerThanks for checking! In that case there may be an issue with the settings on your EA account- this isn't something we can check for over the forums as we don't have access to your account details, so you'd want to get back in contact with live support so they can investigate into this further with you and see what's causing this.
I did. I first opened the case a month ago, but they said they couldn’t do anything about it and told me to bring it here. I contacted them again a few days ago, and this time they said they’d be escalating it up the channel. They also suggested I post here, so that’s what I did.
