Forum Discussion

michaleestocker's avatar
michaleestocker
Rising Newcomer
4 months ago

TS4 – Sleek Bathroom & Sweet Allure Kits Not Showing After Purchase Via EA app

I just purchased new kits bathroom and clothing they didnt download what should i do does anyone know thankyou CM edit: edited title for clarity.
tigerlillysim's avatar
tigerlillysim
Rising Rookie
4 months ago

I bought both the Sleek Bathroom and the Sweet Allure kit.
Both purchases I had to log out of EA and log back in to access my purchases.
I was charged twice for the sweet allure set. How do I get my money back for the third charge?

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
4 months ago

tigerlillysim 

For any duplicate charges on your account, you can contact live support so they can review your billing details and process a refund for you. 

Please reach out to live support for more help on this from the site here. 

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