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henrikalund's avatar
henrikalund
Rising Newcomer
3 days ago

"We were unable to verify your credit or debit card."

Hi, I've had the problem with "We were unable to verify your credit or debit card." for months now and I've tried all my cards and my friends and it does not work. I dont have the other payment apps and I have tried Klarna but that does not work either. 

How do I fix this?

 

 

1 Reply

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    9 hours ago

    Hi henrikalund 

    Please try the following steps to clear up this error:

    • Use a different payment method
    • Make sure your billing details in the EA app match the billing details for your card
    • Remove and re-add your payment method from your account
    • Make sure the location on your account matches your real location

    If you still have issues once you've run through these steps, we'll need the live support team to investigate into this a bit further, as we don't have access to review your account details here on the forums. Live support can look into your account and see what's causing this transaction to get stuck, you can contact the team by submitting a help request on the site here

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