Access Denied - Can't enter discussions

Hi BlueSeaWaves​,

This has popped up for me a few times in the past, and on other boards too. I've found that navigating back to the board, refreshing the page, or opening the thread in a new tab does the trick for me.

- EA_Lanna

I've been doing that and still get the same message and again brought back to the main page. Others have mentioned it happening as well in the sims forums. 

EA_Lanna​ I keep doing everythng said, and am constantly getting sent back. It's back to back despite opening a new window, refreshing, logging out. It would be nice to know if this is getting looked into, it's incredibly frustrating having to go through all this for the same result to happen. 

I’m getting this issue too. I can’t see my notifications, I get the dot on the bell showing there’s something new but it’s just blank when I click. I went to my profile to see if I could get to posts from there when I discovered this access denied thing. So basically this whole site is useless rn 🫠

Heya BlueSeaWaves​,

BlueSeaWaves wrote:

I keep doing everythng said, and am constantly getting sent back. It's back to back despite opening a new window, refreshing, logging out... it's incredibly frustrating having to go through all this for the same result to happen. 

Thanks for giving it a go! I know it's far from ideal, and that refreshing doesn't fix the error 100% of the time. Right now, refreshing the page, clearing the browser cache, and logging in again are the only workarounds I know of that sometimes help the pages load when that error crops up. 

BlueSeaWaves wrote:

It would be nice to know if this is getting looked into,

Totally get you. I have bubbled this up to get this on the team's radar. If I hear back with any updates or news, I'll let you know in here as soon as possible.

- EA_Lanna

I’m not sure what’s going on, but for the past two days I’ve been having trouble accessing parts of the forums. When I click on my notifications and the page redirects, it fails to load and instead shows an “access denied” or “page doesn’t exist” error. As far as I know, my account is in good standing, and I haven’t received any violation notices. The issue is inconsistent; sometimes I can access the pages, and other times I get the error. I did clear my cache and cookies a few days ago, and it seems the problem started after that, though I’m not sure why.

Same here. Most of my activity has been in the "What happened in your game today, by ONE picture?" thread, and this morning, I had 2 new notifications (new posts in the thread, and a response to one of my previous posts). But when I clicked the links, I got the same notice you got.

Of course, now it seems to be working again. Grr...

And I'm locked out again:

Access Denied
You do not have access to this area of the community or it doesn't exist

😥

Hey ManicPot8to​ and dbmcgrew​, 

Thanks for popping this up to flag that error. We've seen a few reports of this across the forum, and we've run into it on our end as well.

You're 100% right in what you've noticed. It does seem to pop up randomly and isn't related to your individual accounts or permissions. 

We've bubbled this up to the team who looks after the forum backend, so hopefully it can be sorted soon. 🤞

In the meantime, what works for me is to keep refreshing the page I want to load. It's not ideal, and it's a bit of a pain, but it's how I've been able to view the pages it pops up for.

- EA_Lanna

same it differs from minute to minute and is so frustrating!