My EA account was compromised on July 2, 2026. I received an official EA security email showing my account email was changed to [edit: email address removed] without my permission. The account language was also changed to Korean. I have screenshots proving this. EA Help will not connect me to an advisor and always says “This issue isn’t supported by advisors.” I need account recovery assistance.
I've moved this post to EA Community Discussion.
Community ManagerSorry to hear that your account may have been hacked.
You can try following this guide first to help secure your account.
If you can’t log in or you’re still missing content, get in touch with our support. Make sure to have the following information ready.
After selecting Contact Us, please make sure you choose the correct account-related issue when answering the chatbot’s questions. That should help route your case properly and show the Chat with us option. Thanks.
Community Manager
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