Forum Discussion

XHX-Hydra-XHX's avatar
XHX-Hydra-XHX
Seasoned Novice
3 months ago
Solved

Forum emails being sent to old email address

Today I received an email about a 'new badge' which was sent to my old email address.

* My email address was changed over a year ago.
* Both my forum profile and EA account show the updated email address.
* I cannot find anywhere else on the EA support site or this forum to raise a support request to fix this issue.

Can forum admin please help?

Thanks in advance.

technical issues
  • EA_Nils's avatar
    EA_Nils
    2 months ago

    There's currently no setting to turn of rank email notifications specifically.

    That said, there's a main setting, which is the toggle at the top of the screenshot that you shared.
    You need to toggle "Get Email Notifications" from on to off to stop receiving emails.

    For the issue you are describing with the updated email address not reflecting, can you send me a DM with some screenshots?

3 Replies

  • XHX-Hydra-XHX's avatar
    XHX-Hydra-XHX
    Seasoned Novice
    3 months ago

    Additionally, immediately after posting this email, despite me having all notifications turned off in the forum settings, I received an email:

    "Due to your contributions in EA Forums, you have earned a new rank!"

    I don't need email about forum ranks or badges, I just want the emails to stop as they just waste email account quota.

    Also, this latest email, was sent to the correct address, even though I have not made any changes to my account other than unsubscribing from everything.

    Finally, the unsubscribe functionally requires you to login to the forum, there is no need for this, just let recipients unsubscribe!

    Thanks again.

  • XHX-Hydra-XHX's avatar
    XHX-Hydra-XHX
    Seasoned Novice
    3 months ago

    Here's a screenshot of my account settings, the were the same as pictured, prior to making this thread.

  • EA_Nils's avatar
    EA_Nils
    Icon for Community Admin rankCommunity Admin
    2 months ago

    There's currently no setting to turn of rank email notifications specifically.

    That said, there's a main setting, which is the toggle at the top of the screenshot that you shared.
    You need to toggle "Get Email Notifications" from on to off to stop receiving emails.

    For the issue you are describing with the updated email address not reflecting, can you send me a DM with some screenshots?

About Questions & Feedback on EA Forums' functionality

Ask questions about EA Forums' functionality and give feedback on new features & design during the forum launch.284 PostsLatest Activity: 4 hours ago