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HolyFruits522's avatar
HolyFruits522
Seasoned Newcomer
2 days ago
Solved

How to check on a ticket

I created a ticket last week:  838c8028-ad70-47f1-a944-e85a4e5251ab I don't know how to follow up on this ticket.  I'm unable to play my game, Sims 3.  It tells me there is "A serious error has occ...
technical issues
EA_LunardustCat's avatar
EA_LunardustCat
Icon for Community Manager rankCommunity Manager
2 days ago

Hi, sorry to hear you’re dealing with this. This guide for missing saves may help.

Although it was written for The Sims 4, most of the same steps should still apply to The Sims 3. The main difference is that when looking for your saves, you should search for the name of the save rather than Slot_.

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