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orbit5827's avatar
orbit5827
Newcomer
1 day ago

I can't access to my account

I have a main EA account and i can't access to it. I made the EA account with google account, but i deleted that google account quite long ago. Then my account have locked for some reason(i think it's hacked), and i can't log in to my account because of the verify email which is sent to my deleted google account. Can you help me? (sorry for low eng level, i'm korean)

technical issues

1 Reply

  • EA_LunardustCat's avatar
    EA_LunardustCat
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hi there,

    Since you don’t have access to your old email address, please use the Contact Us button at the bottom of the EA Help page to reach our support team as a visitor. They can try to help recover your account.

    To help them recover your account as quickly as possible, have this info ready:

    • the original email address on your EA Account
    • any usernames that are linked to your EA Account, like your EA ID, Xbox Live Gamertag, or PlayStation™Network Online ID
    • any invoice numbers from games you’ve bought through an EA platform, like the EA app.

    A bot will first collect some information from you. For account-related issues, you should see the Chat with us option afterward.

    Thank you.

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