2FA codes won’t send to email, but other EA emails send

Question

Long story short, my Xbox gamertag is linked to this account, however I have another ea account which is the one that was approved for the NHL27 . I can’t unlink my Xbox account from this profile because it requires a 2 factor authentication code sent to the email, however when I click to send one, I do not get any emails. However when I contacted support I got that email. I have access to the email on the account but no 2FA emails show up, in any folder.

I can’t receive 2 factor authentication codes sent to my accounts email. I can’t change the email without a 2fa code either so im stuck in a loop here. Why am I not receiving 2fa codes to my email?

ea_lunardustcat · Answer

Hi, sorry to hear you’re stuck at the verification email step.
Please check your spam, junk, or any other folder you may have created, just in case the emails are being routed there automatically.
Could you try going to Settings &gt; Junk Mail in your email account and adding EA@e.ea.com as a safe sender?
If you are still not receiving the code, I’d suggest&nbsp;contacting EA Help again for further assistance.
Thanks.

johnccorsner · Answer

No emails in junk, spam, any other inbox. Also I am getting help ticket emails from EA as well as the change password email, just no 2FA emails. It’s so odd.&nbsp;