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cbtjsw's avatar
cbtjsw
Newcomer
5 months ago

8 Years of Waiting, Ended by a Ban. Please Help Me Save My Dream

I am Chinese. Before June this year, I was finishing my high school studies. Our school only allowed us to go home once every two weeks,making leisure activities a real luxury.Thankfully, I've now completed my studies and have a 3-month holiday.
I planned to finally play Plants vs.Zombies: Garden Warfare 2, a game I bought piece by piece during those precious two-week breaks over the years. But when I tried to play it, I was told my account has been banned.
I feel really heartbroken. I've known this game since I was a kid, and I love everything about it. Without my own computer back then, I could only wait for gaming bloggers to post updates and happily watch their videos all afternoon. Dreaming of playing this game myself was a dream I held fo years.

Now I finally have my own computer,but I can't play it. That dream feels shattered.
My account might have been hacked and used for cheating, or something else... I don't know. My appeal to EA was rejected, and my EA account remains banned. I spent days searching all over the Chinese internet for solutions, but nothing worked. EA Help has been updated,and the old methods don't work anymore.
I don't know what to do now. I just want to fulfill the promise to my 8-years-younger self. I owe it to him - a gaming dream.
I can only come to the EA community to try my luck. Does anyone know what I can do?

1 Reply

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    5 months ago

    Hi there,

    Unfortunately, we’re not able to review or reverse account bans here in the EA Forums. For issues related to bans, you’ll need to contact the Terms of Service team directly, as they’re the only ones who can investigate and assist with these matters. If your first appeal was denied, you can send a new one with further information explaining the situation. For further information, please see: https://help.ea.com/en/articles/security-and-rules/locked-banned-suspended-accounts/